You can return an item using one of the following methods:
FREE In-store Returns
All items can be returned for FREE at any of our locations. Please ensure that returned items are not damaged and are still in their original packaging. All items must be returned within 30 days of the purchase with the original receipts.
$5 Flat Fee (Plus Sending Fees) By Mail
To return an item by mail, simply contact a customer representative by email at firstname.lastname@example.org or by phone at 1-877-683-0436 and provide them with the following information:
- Your invoice number
- Name of item purchased
- Reason for your return
Customer service will then either contact you (by email) to send you a label to append to the package when you send the return, or they will supply you with a confirmation number (by phone) to send it from the post office.
NOTE: Shipping fees are not reimbursed for returns.
Online purchase: Thirty (30) days from the original transaction date as indicated on the invoice.
Regular- priced merchandise: within 15 days of purchase
Sale and discounted merchandise: within 7 days of purchase
Yes. We only ask that all items be returned unworn and in their original packaging with a copy of the invoice.