Your selection from Les pieds sur terre and Le placard is now available directly on JeanPaulFortin.com. Why is that? We explain it all here
Questions? 1-877-683-0436

Jean-Paul Fortin

FREE SHIPPING on all orders of $198 or more!

FAQ

Returning an Item

  • Can I get reimbursed in cash?

    No. Returned items can only be reimbursed via the same credit card used to process the original transaction.
  • How do I get an approval to return an item?

    "You can get an approval to return an item by contacting customer service either by email at info@jeanpaulfortin.com, or by phone at 1-877-683-0436. Please provide all of the following information in order to get approved: - Your invoice number - Name of item purchased - Reason for your return"
  • What are the shipping costs to return an item?

    There is a $5 flat fee for all returns sent by mail. However, items can be returned in-store for FREE.
  • How should I proceed to return an item?

    You can return an item using one of the following methods:

    FREE In-store Returns

    All items can be returned for FREE at any of our locations. Please ensure that returned items are not damaged and are still in their original packaging. All items must be returned within 30 days of the purchase with the original receipts.

    $5 Flat Fee (Plus Sending Fees) By Mail

    To return an item by mail, simply contact a customer representative by email at info@jeanpaulfortin.com or by phone at 1-877-683-0436 and provide them with the following information:

    - Your invoice number
    - Name of item purchased
    - Reason for your return

    Customer service will then either contact you (by email) to send you a label to append to the package when you send the return, or they will supply you with a confirmation number (by phone) to send it from the post office.

    NOTE: Shipping fees are not reimbursed for returns.

  • How long do I have to return an item?

    Online purchase: Thirty (30) days from the original transaction date as indicated on the invoice.

     

    In-store purchase

    Regular- priced merchandise: within 15 days of purchase

    Sale and discounted merchandise: within 7 days of purchase

  • Can I return an item in store?

    Yes. We only ask that all items be returned unworn and in their original packaging with a copy of the invoice.

Ordering Online

  • Do I need to create an account to order online?

    No. Creating an account allows you to save multiple addresses and access your order history, but if you want to proceed as a guest, you may do so!
  • Are products guaranteed to be in stock?

    Some models, sizes or colours may not be available from time to time, and their availability may change without notice. If ever you order an item that is no longer in stock, we will notify you by email and immediately refund the transaction.
  • Are all orders final?

    Orders are final thirty (30) days after the original transaction. We send a detailed order confirmation by email after each transaction. If you notice any errors in your order, you have thirty (30) days to contact a customer service representative at 1-877-683-0436 and to inform them of any inaccuracies.
  • Can I track my order?

    Absolutely! Simply use our Track My Order tool to get an update on your package at any time.
  • Are products guaranteed to be in stock?

    Some styles, sizes or colours may not be available from time to time, and their availability may change without notice. If ever you order an item that is no longer in stock, we will notify you by email and immediately refund the transaction.

Shipping

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